Overview
Nexvora Supply LLC ships pet products to supported addresses within the United States. Shipping timelines below are estimates only—we do not guarantee specific delivery dates.
Processing times
Orders are typically processed within 1–3 business days after confirmation (excluding weekends and US federal holidays). Processing may take longer during peak seasons or if an item requires verification. You will receive a notification when your order ships, when tracking is available.
Estimated delivery times
Once shipped, most domestic packages arrive within approximately 3–7 business days via standard carrier service, depending on destination and carrier performance. These ranges are estimates, not guarantees. Weather, carrier delays, and remote locations can extend delivery.
Shipping costs
Estimated shipping is calculated at checkout. As a general guide, standard US shipping is estimated at $5.99 for orders under $50.00, and estimated free standard shipping for orders of $50.00 or more (before tax, if applicable). Final shipping shown at checkout is still an estimate until the label is created.
Order tracking
When tracking becomes available, we email the tracking number to the address provided at checkout. Tracking updates are provided by the carrier and may take time to appear after label creation.
Address changes
Please verify your shipping address before submitting your order. If you need to correct an address, contact info@nexvorasupply.co as soon as possible. We may not be able to change an address after the package has shipped. Undeliverable packages returned due to incorrect addresses may incur reshipping fees.
Delays
Delays can occur due to carrier volume, weather, customs (if applicable), or incomplete address information. We are not responsible for carrier delays outside our control, but we will help investigate when you contact support with your order details.
Lost packages
If tracking shows no movement for an extended period, or the carrier marks a package lost, contact us at info@nexvorasupply.co. We will work with the carrier to locate the shipment or arrange a reasonable resolution such as replacement or refund, subject to investigation.
Damaged shipments
If your package arrives damaged, please photograph the outer packaging and affected items and email us within 7 days of delivery. We will review the claim and advise on repair, replacement, or refund options as appropriate.
Supported delivery areas
We currently support shipping to addresses within the contiguous United States. Alaska, Hawaii, US territories, PO Boxes, and international addresses may be unavailable or subject to additional review. If we cannot ship to your address, we will contact you.
Contact
Shipping questions: info@nexvorasupply.co