30-day return window
We want you to be satisfied with your purchase. You may request a return within 30 days of the delivery date for eligible items purchased from Nexvora Supply LLC.
Eligibility requirements
- Item was purchased directly from our website
- Return request is submitted within 30 days of delivery
- You provide proof of purchase (order confirmation email)
- The item meets the condition requirements below
Item condition
Returned items should be unused, in original packaging when reasonably possible, and in resalable condition with all accessories included. Opened consumables (such as treats or cleaning liquids) that have been used may not qualify for return unless defective.
Exclusions
- Items returned after the 30-day window
- Used, damaged (by customer), or incomplete items
- Items without proof of purchase
- Final-sale or clearance items marked as non-returnable
- Opened food, treats, or hygiene products that cannot be resold
Return process
- Email info@nexvorasupply.co with your order number, item(s) to return, and reason for return.
- Wait for return authorization and shipping instructions before sending anything back.
- Pack the item securely and ship it to the address we provide. Keep your return tracking number.
- Once we receive and inspect the return, we process your refund or exchange.
Return shipping costs are the customer's responsibility unless the item arrived defective or we shipped the wrong product.
Refunds
Approved refunds are issued to the original payment method when available. Please allow several business days after approval for the refund to appear, depending on your bank or card issuer. Original outbound shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
If you need a different size, pack count, or product, contact us. We may offer an exchange when stock is available, or process a return and a new order.
Damaged or defective items
If an item arrives damaged or defective, email photos of the packaging and product to info@nexvorasupply.co within 7 days of delivery. We will arrange a replacement or refund as appropriate.
How to contact support
For all return and exchange requests, contact:
info@nexvorasupply.co
Nexvora Supply LLC
1001 South Main Street, Suite 500, Kalispell, Montana 59901, United States